Powered by Mendix · Edition #9 · Banking
Rabobank: onboarding 500,000 customers
Rabobank simplified customer onboarding on Mendix: from 24 questions down to 3-4, serving 500,000 customers with a 4.7-star rating.
The challenge
A complex onboarding (24 questions) discouraged customers and dragged out the process. At a scale of hundreds of thousands of customers, every point of friction costs.
What Mendix did
An onboarding app was built on Mendix that cut the path from 24 to 3-4 questions. The result: 500,000 customers served and a 4.7-star rating.
Results
What it means for your business
Banking competes on customer experience and compliance with regulators. Mendix lets you simplify processes, deliver faster and keep control of the solution.
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